Privacy Policy

Last Updated on May 31st, 2017

CleanPacs (“CP”, “we”, “us” or “our”) values your privacy and is committed to protecting your personal information. CleanPacs is an online service that delivers high quality cleaning products to its members monthly, quarterly, or annually. (“Services”). CleanPacs – Liquid Cleaning Chemical Pacs.

This Privacy Policy describes how and when CleanPacs collects, uses and shares your information when you use our Services. Specifically, this Privacy Policy is intended to provide you with notice of the following:

  1. Information Collection and Use
    1. Information Collected Upon Registration
    2. Information that We Collect About You from Facebook
    3. Information We Collect Automatically
  2. Cookies and Other Tracking Technology
    1. Cookies Information
    2. Local Storage Objects
    3. Canvas and Browser Fingerprinting
    4. Log File Information or Log Data
    5. Clear Gifs Information
    6. Site Analytics
    7. Links
    8. Third Party Ad Networks
  3. CleanPacs Supports Do Not Track
  4. Information Sharing and Disclosure
  5. How We Protect Your Information
  6. Your Privacy Rights
  7. Our Policy Towards Children
  8. Changes to This Policy

By using our Sites and/or purchasing a Membership you consent to the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this Privacy Policy. Irrespective of which country you reside in or supply information from, you authorize CleanPacs to use your information in the United States and any other country where CleanPacs operates as described herein. Accordingly, please be sure to read this Privacy Policy before using the Services or submitting information to us.

This Privacy Policy may change from time to time and your continued use of the Services constitutes acceptance of such changes, so please check this Privacy Policy periodically for updates. This Privacy Policy is incorporated by reference into the CleanPacs Terms of Service (and in the event of any inconsistency between the Terms of Use and this Privacy Policy, this Privacy Policy shall govern). If you have any questions or comments about this Privacy Policy, please contact us at info@cleanpacs.com.

 


 

1. INFORMATION COLLECTION AND USE

The information we collect from you enables us to fulfill your requests for our products ; send you information or content we believe may be of interest to you, and keep you abreast of any updates related to our Site and your Membership. We also use this information to personalize and continually improve our Site, your experience and ultimately serve you better.

Information Collected Upon Registration: You may browse our Site without registering. However, if you would like to place an order, become a member, and/or request information from us, then you must complete the account registration process and become a member on our Sites. Whenever you create, register, or edit your CP account, you provide some basic personal information, such as your name, email address, and password. In order to purchase our products, you must provide us with your credit card, debit card, or other type of acceptable payment information along with your billing and shipping address information. While you are free to choose not to provide this information, without it, we cannot provide you with any of our products and Services, or complete your Membership. Please safeguard your password and all personal information to avoid the risk of your private information being used by others without your consent, and any potential liability for the unauthorized use of our Sites or your account.

Information We Collect Automatically: When you visit the Sites and/or register for Membership, we may also collect certain additional information by automated means, such as cookies, web beacons, and other automated devices. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon” (also known as an Internet tag, pixel tag or clear GIF) is used to transmit information back to a web server.

We and/or our third party service partners may employ automated Canvas fingerprinting and other browser-fingerprinting techniques that extract and analyze information about your browser, operating system, and installed graphics hardware in conjunction with other user information (e.g. time-zone, language preference, etc.) to help verify your unique identity for fraud prevention purposes and to improve our Site and Services. By using our Site and Services, you consent to the use of these browser-fingerprinting technologies. See below for more information on Canvas fingerprinting and ways to detect or block it. We may also use third-party website analytics tools (such as Omniture, Google Analytics, and Facebook Insights) that collect information about visitor traffic on the Sites that help us continue to improve the Site, performance and user experiences.

The information we may collect by such automated means includes:

  • Information about the devices our visitors use to access the Internet (such as the IP address and the device, browser, domain name and operating system type)
  • URLs that refer visitors to our Sites
  • Dates and times of visits to our Sites
  • Information on actions taken on our Sites (such as page views and site navigation patterns)
  • A general geographic location (such as country and city) from which a visitor accesses our Sites
  • Search terms that visitors use to reach our Sites and the webpage that led you to the Sites

 


 

2. COOKIES AND OTHER TRACKING TECHNOLOGY

Cookies Information: Cookies are small pieces of information that are issued to your computer when you visit a website and which store and sometimes track information about your use of the Service. CP uses cookies to help recognize you as a repeat visitor, to improve the quality of our Service, and to try and make your browsing experience meaningful. When you enter our Sites, our web server sends a cookie to your computer that allows us to recognize your computer, but not the identity of the particular user. By associating the identification numbers in the cookies with other customer information when, for example, you login to the Service, we know that the cookie information relates to you.

Some of the cookies used by our Service are served by us, and some are served by third parties who are delivering services on our behalf. Most web browsers automatically accept cookies but, if you prefer, you can change your browser settings to prevent cookies, or notify you each time a cookie is sent. You can also learn more about cookies by visiting www.allaboutcookies.org, which includes additional useful information on cookies and how to block them using different browsers. By blocking or deleting cookies used on our Service, you may not be able to take full advantage of our Service.

Local Storage Objects: We may use Flash Local Storage Objects (“Flash LSOs”) in order to store your Site preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. In addition, you cannot control, delete, or disable the acceptance of Flash LSOs through your browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash cookies, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel” and follow the instructions. To see the Flash LSOs currently on your computer, choose the “Website Storage Settings Panel” and follow the instructions to review and, if you choose, to delete any specific Flash LSO.

Canvas and Browser Fingerprinting: As noted, we and/or our third party service partners may use Canvas fingerprinting and other browser-fingerprinting techniques for fraud prevention purposes and to improve the quality of our Site and Services. Canvas Fingerprinting takes advantage of the built-in features of HTML5 Canvas to draw a picture (unseen to you) in your browser. The results of the drawing differ based on a number of factors (such as your web browser version, operating system and its specific settings, and installed graphics hardware), and the Canvas object returned by HTML5 therefore helps to distinguish you from other users on the Internet and helps us to confirm your unique identity. There are several script-blocking browser extensions available for free download that block Canvas fingerprinting techniques, including the Privacy Badger web browser extension for Google Chrome and Mozilla Firefox (available for free download via the Electronic Frontiers Foundation website). You may also choose to disable JavaScript. Choosing either of these options may impair your ability to access the full functionality of our Site, however.

Log File Information or Log Data: Our servers automatically record information (“Log Data“) created by your use of the Site or our Services. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We receive Log Data when you interact with our Services, for example, when you visit our websites, sign into our Services, interact with our email notifications, or visit a third-party website that includes a CP button or widget. CP uses Log Data to provide our Services and to measure, customize, and improve them. We periodically delete all Log Data or remove any common account identifiers, such as your username, full IP address, or email address, after 18 months, if not earlier.

Clear Gifs Information: When you use the Service, we may employ clear gifs (a.k.a. Web Beacons), which are used to track the online usage patterns of our users anonymously. No personally identifiable information from your CP account is collected using these clear gifs. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened by recipients. The information is used to enable more accurate reporting, improve the effectiveness of our marketing, and make CP better for our users.

Site Analytics: As noted, we may use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We also may use other analytic means to evaluate our Site. We use these tools to help us improve our Site, performance and user experiences.

Links: CP may keep track of how you interact with links across our Services, including our email notifications, third-party services, and client applications, by redirecting clicks or through other means. We do this to help improve our Services, to provide more relevant advertising, and to be able to share aggregate click statistics such as how many times a particular link was clicked on.

Third-Party Ad Networks: We may use third parties such as network advertisers to serve advertisements on our Sites. We may display advertisements on our Sites, participate in third party ad networks and make specific offers from third-party companies available to users through our Sites. Some of the advertisements you see on the Sites are delivered by third parties who also collect information about your online activities, either on our Sites or across the Internet, through the use of cookies, web beacons, browser fingerprinting, and other technologies in an effort to understand your interests and deliver you advertisements that are tailored to those interests. These third parties include advertisers, advertising agencies, and ad networks that may collect information when you view or interact with one of their advertisements. Third parties that currently collect information on our Sites for the purpose of serving you with advertising tailored to your interests include, but are not limited to Atlas, BlueKai, DoubleClick, EyeWonder, Google,Mediamind, Audience Science and Pointroll. These companies may offer you a way to choose not to have your information used for advertising purposes. You can find more information by clicking on the company names above and following the links to each company’s web site.

In addition, some of these companies are members of the Network Advertising Initiative (“NAI”), which offers a single location to opt out of receiving tailored ads from member companies. To opt out of information collection by NAI member companies, or to obtain information about the technologies they use or their own privacy policies, please visit the NAI consumer opt out page. Also, through the Digital Advertising Alliance (“DAA”), several media and marketing associations have developed an industry self-regulatory program to give consumers a better understanding of and greater control over ads that are customized based on their online behavior across different websites. To learn more and make choices about interest-based ads from participating third parties, please visit the DAA consumer opt out page. In the UK, the Internet Advertising Bureau (“IAB UK”) has developed Good Practice Principles for Online Behavioural Targeting. More information and an opt-out page to manage online behavioral advertising preferences with IAB UK member companies are available at YourOnlineChoices.com. Please note that if you choose to opt out of having your information used to deliver advertisements tailored to your interests, you will continue to see advertisements on our Sites, but these advertisements may not be as relevant to you.

CleanPacs does not have access to the information these third parties may collect about your interests to deliver relevant advertising to you, and this Privacy Policy does not cover the information practices of such third parties. CP does work with third parties to help us track the ads that are delivered to you, in particular to control the number of times you receive the same ad, and to analyze the effectiveness of advertising on the Sites.

 


 

3. CLEANPACS SUPPORTS DO NOT TRACK

What is “Do Not Track”? Do Not Track (DNT) is a privacy preference that any user can set as a preference in their preferred web browsers. The United States Federal Trade Commission has endorsed DNT and California enacted a bill (AB370) that lets the sites you visit know that you do not want them collecting certain kinds of information about you across services that you have either directly or indirectly interacted with while on the page. The DNT browser setting is now supported by recent versions of major browsers, including Firefox 5+, Internet Explorer 9+, Safari 5.1+, and Chrome.

CleanPacs supports “Do Not Track” We are committed to providing you with meaningful choices about the information we collect to improve your CP experience. We fully support DNT and here’s how: When you turn on DNT in your browser, we stop collecting the unique browser cookie(s) that link(s) your browser to your Site(s) visits. This Privacy Policy and the Terms of Service, which you agree to be bound by upon completing the account registration process and becoming a Member of our Site, contains all the information, rules, and regulations on what information we and other third parties use, collect and track in order to better serve you. For all the details, including how to turn on DNT in your browser, please visit donottrack.us.

 


 

4. INFORMATION SHARING AND DISCLOSURE

We do not disclose your private personal information except in the limited circumstances described here.

Your Consent: We may share or disclose your information at your direction, such as when you authorize a third-party web client or application as login credentials when you register for Membership.

Service Providers: We engage service providers to perform functions and provide services to us in the United States and abroad. We may share your private personal information with such service providers subject to confidentiality obligations consistent with this Privacy Policy, and on the condition that the third parties use your private personal data only on our behalf and pursuant to our instructions.

Law and Harm: Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect CP’s rights or property. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your information.

Business Transfers: In the event that CP is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. The promises in this Privacy Policy will apply to your information as transferred to the new entity.

 


 

5. HOW WE PROTECT YOUR INFORMATION

We are committed to protecting the information we receive from you. We employ reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved. We have implemented commercially reasonable precautions, including, where appropriate, password protection, encryption, SSL, firewalls, and internal restrictions on who may access data to protect our Site and the information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. The Sites encrypt your credit card number, debit card number, or other payment and personal information using secure socket layer (SSL) technology to provide for the secure transmission of the information from your personal computer to our servers. In addition, only those employees and third parties who absolutely need access to your information in order to perform their duties are allowed such access. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a password that nobody else knows or can easily guess, and keeping your password private. Also, you should never share your login information with others. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity. To change your Facebook password, you must go to the Facebook site and follow its procedures for changing your password.

 


 

6. MODIFYING YOUR PERSONAL INFORMATION

You may modify any personal information that you have submitted by logging into your account and updating your profile information. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Site for a period of time. If you would like to access or modify your Facebook profile information, or adjust the types of information we receive from Facebook, you must adjust your Facebook account settings directly through Facebook. We have no control over how Facebook shares your information with us or other third parties. The information you provide to Facebook is subject to the Facebook Privacy Policy.

You may also cancel your CP account at any time. Just login to your account and go to “Membership Settings”, then “Other Options”, and select “I want to cancel my membership.” We will try to cancel your account as soon as possible, but it may take up to fourteen (14) business days for our systems to completely implement the cancellation so that you may continue to receive some correspondence from us during that time.

 


 

7. OUR POLICY TOWARDS CHILDREN

Our Services are not directed to persons under 13. If you become aware that your child has provided us with personal information without your consent, please contact us at info@cleanpacs.com. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we take steps to remove such information and terminate the child’s account. You can find additional resources for parents and teens at www.connectsafely.org.

 


 

8. CHANGES TO THIS POLICY

We may revise this Privacy Policy from time to time. The most current version will govern our use of your information and will always be available for your review at www.cleanpacs.com/privacy-policy. If we make any change to this Privacy Policy that we in our sole discretion deem material, we will notify you via email to the email address associated with your account. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.

 


 

TERMS AND CONDITIONS

LAST UPDATED ON MAY 31st, 2017

THIS TERMS OF SERVICE AGREEMENT (“AGREEMENT” OR “TERMS”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”, “YOUR”, OR “CUSTOMER”) AND CLEANPACS. (“WE”, “CleanPacs”, THE “COMPANY”), THE OWNER AND OPERATOR OF THE WWW.CLEANPACS.COM WEBSITE (THE “SITE”). THIS AGREEMENT STATES THE TERMS AND CONDITIONS THAT GOVERN YOUR USE OF THE SITE AND APPLICATION OF ALL SERVICES, FEATURES, GIFT CARDS, CREDITS AND RESOURCES AVAILABLE OR ENABLED VIA THE SITE AND/OR APPLICATIONS (COLLECTIVELY, WITH THE SITE AND APPLICATIONS, THE “SERVICES”), AND YOUR PURCHASE OF THE MEMBERSHIPS AND PRODUCTS SOLD THROUGH OUR SERVICES. BY ACCESSING AND USING ANY OF THE SERVICES, YOU ARE INDICATING THAT YOU ACCEPT, AND AGREE TO COMPLY WITH, THIS AGREEMENT. IF YOU DO NOT ACCEPT THIS AGREEMENT, YOU ARE NOT PERMITTED TO, AND YOU MUST NOT, ACCESS OR USE THE SERVICES OR PURCHASE PRODUCTS FROM, OR MEMBERSHIPS TO, CLEANPACS.

By signing up for a Membership (as defined below), you represent, acknowledge and agree that you are at least 18 years of age, or if you are under 18 years of age but are at least 13 years old, that you are using the Site with the consent of your parent or legal guardian and that you have received your parent’s or legal guardian’s permission to enter into this Agreement. If you are a parent or legal guardian who is registering for a child, you hereby agree to bind your child to this Agreement and to fully indemnify, release and hold harmless CleanPacs if your child breaches or disaffirms any term or condition of this Agreement.

PLEASE BE ADVISED THAT THIS AGREEMENT CONTAINS PROVISIONS THAT GOVERN HOW DISPUTES BETWEEN US ARE RESOLVED, WHICH INCLUDE A JURY TRIAL WAIVER AND A CLASS ACTION WAIVER.

1 – CHANGES TO SERVICES; PERSONAL INFORMATION/PRIVACY

1.1 – Changes to the Services

CleanPacs may add to, change or remove any part of the Site, including, without limitation, any Content (as defined below) therein, at any time without prior notice to you.

1.2 – Personal Information

Customers agree to provide accurate, current, and complete information as required for the purchase of the Products and Memberships (both as defined below in Section 3.1). CleanPacs reserves the right to block further sales to Customers who provide false, inaccurate or incomplete data. Customer acknowledges that CleanPacs uses a third party payment processing service to process orders and bill fees to your credit, debit, or other Company accepted payment method (“Payment Method”).

1.3 – Privacy

By using any Services and/or purchasing a Membership you consent to the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in detail in our Privacy Policy (available for your review at https://www.cleanpacs.com/privacy-policy). Irrespective of which country you reside in or supply information from, you authorize CleanPacs to use your information in the United States and any other country where CleanPacs operates as described herein. Accordingly, please be sure to read our Privacy Policy before using the Services or submitting information to us. If you have any questions regarding our privacy practices, please email us at: info@cleanpacs.com

2 – PASSWORDS; USER LICENSE; CHAT SESSIONS

2.1 – Passwords

You may log in to the Site and Applications by using your login credentials for an existing account on various third party websites, which may change from time to time, including, without limitation, Twitter, Facebook and LinkedIn (“Third Party Site Login Credentials”) and, if applicable, configure your privacy settings in your third party website account to permit your activities on this Site to be shared with your contacts in your third party Site account (as further detailed in our Privacy Policy, at https://www.cleanpacs.com/privacy-policy). Notwithstanding the foregoing, you agree that your use of any third party website through which you log in to our Site and Applications using your Third Party Site Login Credentials is governed by the terms and conditions of such third party website’s terms of use and privacy policy, including, without limitation, such third party website’s password and account security policies and user-generated content posting and acceptable use policies.

You are responsible for maintaining the confidentiality of your passwords, and you are responsible for all activities that occur using your passwords or accounts. You agree not to share your passwords, let anyone else access your passwords or do anything else that might jeopardize the security of your passwords. You agree to notify CleanPacs if there is any unauthorized use of your password or if you know of any other breach of security in relation to the Services.

2.2 – User License

Subject to your compliance with this Agreement, CleanPacs hereby grants you a limited, personal, revocable, non-transferable, non-sub-licensable, and non-exclusive license to access the Services and use the content, information, text, images, graphics, interfaces, audio and video clips and any other materials displayed through the Services (collectively, the “Content”), solely for your personal, non-commercial use. You may not copy, modify, reproduce, publicly display or perform, distribute, or otherwise use the Content except as expressly set forth in this Agreement. You may not remove any copyright or other proprietary notices from any Content. If you breach any term of this Agreement, your authorization to use the Services and Content automatically terminates without notice to you.

You hereby represent and warrant that you will not, and will not induce any third party to: (a) attempt to disable or circumvent any security mechanisms used by the Services or Content or otherwise attempt to gain unauthorized access to any portion of the Services or Content or any other systems or networks connected to the Site, or to any server of CleanPacs or its third party service providers, by hacking, password “mining”, or any other illegal means; (b) use any “deep-link”, “page-scrape”, “robot”, “spider”, or other automatic device, program, algorithm or methodology, or any comparable manual process, to access, acquire, copy, or monitor any portion of the Services or Content; (c) use any device, software or routine to interrupt or interfere with, or attempt to interrupt or interfere with, the proper operation and working of the Services or with any other person’s use of the Services; (d) track or seek to trace any information on any other person who visits the Site or Applications, or uses our Services; (e) use the Services or Content for, or in connection with, any illegal purpose, to solicit, facilitate, encourage, condone, or induce any illegal activity, or as otherwise prohibited by this Agreement or applicable laws, rules or regulations; or (f) copy, modify, create a derivative work of, reverse engineer, decompile, or otherwise attempt to extract the source code of any proprietary software used to provide, maintain, or otherwise applicable to the Site, Applications, Services, or Content.

2.3 – Chat Sessions

CleanPacs offers to its Members the ability to enter into an instant messaging session (“Chat Sessions”) with a CleanPacs Member Services Agent (“MSA”). In order to maintain a high standard of service and provide a safe environment for its MSAs, CleanPacs reserves the right to refuse, discontinue, and/or block you from Chat Sessions for acts we consider to be inappropriate, such as unreasonable demands, misrepresentations, personally threatening or offensive language, and/or erratic behavior or acts that violate the Terms of Service. If you do not agree to the Terms of Service, including these provisions relating to the Chat Sessions, please do not use the Chat Session service.

Due to account security restrictions MSAs are not able and will not fulfill certain types of requests. If your request requires making a payment OR canceling your service, please log onto your account or email Member Services at info@cleanpacs.com to complete such transactions. MSAs may request your account login user name, email address, or other personally identifiable information in order ensure the identity and security of the chat. MSAs are NOT supposed to ask you for your password or Payment Method information to confirm your account. If a MSA asks for your password or payment information, please immediately discontinue the Chat session and email CleanPacs at: info@cleanpacs.com

3 – TERMS OF SALE

3.1 – Sales of Products and Memberships to End Users Only

CleanPacs sells cleaning supplies (the “Product(s)”) to end-user customers who purchase monthly memberships to receive the Products (“Membership(s)”) only for their own personal, non-commercial use. You may not purchase Products or Memberships for further distribution or resale or for any other commercial or business purpose. The Membership and all rights and privileges conferred are personal and non-transferable.

3.2 – Pricing

Pricing for Products and Memberships (including any applicable shipping and handling fees) can be found on CleanPacs’ then-current pricing page located on the Site. The price that we will charge you for the Products and Memberships will be the price as posted on the Site on the date you first sign-up for a Membership to the Site. CleanPacs reserves the right to change prices for Products and Memberships at any time, and does not provide price protection or refunds in the event of promotions or price decreases.

 


 

RETURNS POLICY

LAST UPDATED ON MAY 31st, 2017

We don’t accept returns. If there is an issue with a product you received, please Contact Us.
If you receive a damaged product Contact Us. We want to hear your feedback.

 


DELIVERY POLICY

LAST UPDATED ON MAY 31st, 2017

Please be assured that your items will ship out within two days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx.

Sorry, but we cannot ship via UPS or FedEx to P.O. Boxes. If you have a P.O. Box, please use USPS shipping only.

If you’re trying to estimate when a package will be delivered, please note the following:

Credit card authorization and verification must be received prior to processing.

PO Boxes and UPS deliveries occur Monday through Friday, excluding holidays.

If you require express or 2 day shipping, please contact us for charges.